Aftersales Services

Today’s business world operates in a highly customer-oriented service-centric manner. Timely access to technical information is critical to ensure product reliability, maintainability, and safety, as well as streamline product operations. Access to accurate and easy to understand technical information related to product operations and maintenance ensures superior market performance and customer satisfaction. We bring in-depth expertise in aftermarket services and offer solutions to clients across industries such as automotive, aerospace, Defence, hi-tech, telecom, semiconductor, medical, off-highway, rail, oil, energy, industrial and consumer.

We direct our rich experience and in-depth technical expertise to provide comprehensive and cost-effective aftermarket solutions. Our aftermarket team comprises of experts with strong functional and industry specific domain knowledge, delivers solutions across a wide range of aftermarket services, spanning technical illustrations, translations, and authoring, e-learning, asset management, repair engineering and inventory management. We deliver best-in-class services by optimizing processes for better operations, leverage best practices to enhance productivity, and facilitate innovation through strong industry and domain knowledge.

Our wide network along with the capability to provide a prompt after-sales service is something that differentiates us.

We keep the relationship with the customers and take on full responsibility for our products and Services. Our service capabilities not only span across our own brands but also to the products we distribute. We are proficient at providing services across Engineering, Automotive, Aerospace, Defence, Hi-tech, Telecom, Semiconductor, Medical, Off-highway, Rail, Oil, Energy, Industrial and Consumer.

After sales support is the primary aspect of our market strategy since the goal of the company is the proper and effective use of the products and services provided. We aim at a continued relationship with all our customers throughout the life cycle of the product or service selected. Our statement is that through a cost-effective and reliable after sales service we manage to ensure full client satisfaction as well as the maintenance of our high level of sales.

Service offerings

  • Post sales training
  • User training
  • E-learning packages
  • Technical support
  • Warranty repair services
  • Technical publications
  • Maintenance manual
  • Product manual
  • Operators manual
  • Parts manuals
  • Installation manual
  • Service manual
  • Maintenance manual
  • Technical brochures
  • Spare parts management
  • Fleet management
  • Warranty analysis
  • Field Failure & FMEA Analysis and Solutions
  • Reverse & re-engineering